Objetivo: IT Processes & Projects Management

Solid background in Information Technology arena in Brazilian market working for global corporations (IBM, NCR, ACI Worldwide, Grupo Portugal Telecom etc) in leadership positions, blending technical knowledge with strong business experience. Excellent understanding of enterprise technologies (CRM and Contact Centers, e-Business, IT Hardware and Software solutions, IT Process Management using best practices such as CobiT/ITIL�, ISO9000 etc) and their strategic use to maximize corporation business goals. Proactive, motivated, organized, responsible, able to work in a fast-paced corporate environments. Well experienced to manage and motivate technical and sales staff. Good knowledge of several market segments (Public Sector, Retail, Finance, Services, Utilities, Telecom and Information Technology) with excellent rapport within middle and large corporations. Executive MBA with proficiency in English (TOIC/ETS level 800), Spanish for conversation. Professional Certifications: - Managers Certificate in IT Service Management, based on ITIL� (ITIL� Manager V2) - CobiT 4.1 Foundation by ISACA; - Foundation Certificate in IT Service Management by EXIN (ITIL� Foundation); - ISO/IEC 20000 Consultant Certificate by itSMF; - Foundation Certificate in IT Service Management According to ISO/IEC 20000 by EXIN; - Apollo13 - an ITSM case Experience Certified Instructor by GamingWorks; - Accredited Trainer by EXIN to deliver the following courses: * IT Service Management Foundation (based on ITIL�) (ITIL V2); * Foundation Exam in IT Service Management according to ISO/IEC 20000;