THE ROLEWe are looking for a Customer Service Specialist, to work for ALOHAS during outside office hours, in the evenings and at weekends. The Customer Service Representative will be responsible for providing an excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase our sales. YOUR CHALLENGEExemplary Customer Service: Maintain a positive, empathetic, and professional attitude toward customers at all times.Prompt Responses: Address customer inquiries swiftly and efficiently.Multi-Channel Communication: Engage with customers through various channels, including social media, to provide seamless support.Problem Solving: Acknowledge and resolve customer complaints with a solution-oriented mindset.Product Expertise: Become a product expert to confidently answer any questions customers may have.Order Processing: Handle orders, forms, applications, and requests accurately and promptly.Record Keeping: Keep detailed records of customer interactions, transactions, comments, and complaints.Team Collaboration: Communicate and coordinate with colleagues to ensure smooth operations.Feedback Loop: Provide valuable feedback on the efficiency of our customer service process.Customer Satisfaction: Strive to ensure customer satisfaction and deliver top-notch professional support.
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